Customer Success Manager - Mexico

Mexico City, Mexico

Description

Understanding the business needs of Customers and aligning them with what can be achieved with our continuously evolving product. You will be responsible for driving success across your allocated Customers and turning them into Raving Fans.


Purpose

To ensure our Customers are successful with our product.


Outcomes

  1. Manage a portfolio of successful Customers (Raving Fans)
  2. Ensure the subscription renewals
  3. Monitor and manage Customer health
  4. Be creative and drive product utilization
  5. Seek ways to improve ways of working
  6. Create expansion and professional services opportunities


Key KPI’s

Accountability for Customer churn

Drive positive Customer Health Score metrics

Customer NPS feedback

Develop Customer case studies


Role Competencies


Cultural Fit

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