Customer Success Manager

Manchester, England, United Kingdom · Customer Success

Description

For Purple (a tech Software as a Service company), Customer Success is a philosophy - not just an ideal. As Purple's Customer Success Manager, you will be focused on providing a service to our customers to ensure they are as successful as possible with our product.


You will be part of a growing Customer Success team, as we continue to focus our approach towards the needs of our customers. You will be the voice of our Customer internally and you will help shape our digital product over time.

Requirements

Responsibilities


Required Skills

If you are looking for an opportunity to join a fast-paced business with a growing team, where you can shape a key function for the company, please apply now.

Benefits



Purple is a digital platform for Intelligent Spaces.

Our cloud based solution provides customers with the same in-depth understanding of physical spaces that website analytics have delivered for years. Purple’s portal also provides customers with unique and cutting edge marketing tools, allowing them to take meaningful action based on demographic and behavioural data.

We achieve this through social engagement, location analytics, and a broad range of connectable data sources. These work together to provide you with a detailed and multifaceted understanding of your customers. In return, users also get a highly reliable, safe Wi-Fi experience.

With over 50 million users across 125 countries, Purple works with a range of brands and venues, including Pizza Express, Harrods, Harvey Nicholls, JP Morgan Chase, Miami Heat, Ladbrokes, NEC Group, Michael Kors and Vodafone. We employ over 100 full time staff and we currently have offices in the UK, US, Spain, Australia, and Chile. We also have an active reseller base of over 1,200 in 102 countries.

Apply for this job