Customer Success Manager

Manchester, England, United Kingdom · Customer Success

Description

Understanding the business needs of Customers and aligning them with what can be achieved with our continuously evolving product. You will be responsible for driving success across your allocated Customers and turning them into Raving Fans.

Purpose

To represent the voice of the customer and help them achieve success with our product.

Critical Number

20% customers on green health scorecard.

Outcomes

  1. Manage a portfolio of successful Customers (Raving Fans)
  2. Ensure the subscription renewals
  3. Monitor and manage Customer health
  4. Be creative and drive product utilization
  5. Seek ways to improve ways of working
  6. Create expansion and professional services opportunities

Key KPI’s

Role Competencies

Cultural Fit

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